Refund Policy

Last updated: November 10, 2026

MyTopicals accepts eligible return requests made within 30 days after the item is delivered.

Return eligibility

The item must be unused, in its original condition, and in its original packaging. Include the order number or other proof of purchase when contacting us. We will review the request before authorizing a return.

Return shipping

For an eligible return, MyTopicals pays the return shipping cost and will provide return instructions or a prepaid return label. Do not send an item back before receiving return instructions.

Damaged, missing, or incorrect items

Contact us promptly if an order arrives damaged, has missing contents, or contains the wrong item. Include the order information and clear photographs so we can review and arrange an appropriate resolution.

Refunds

After the return is received and approved, the refund will be issued to the original payment method within 10 business days. A bank or payment provider may require additional time to post the funds to the account.

Order changes and cancellations

Contact us as soon as possible if an order needs to be changed or canceled. We will try to help before shipment, but a change or cancellation is not guaranteed once processing has begun or the order has shipped.

Contact

MyTopicals
Email: Support@mytoppical.com
Phone: (629) 465-1031
Address: 2974 N 13th St, Kansas City, KS 66104, United States