Frequently Asked Questions

How long does shipping take?

Orders are normally processed in 1–2 business days. After shipment, Standard Shipping normally takes 4–6 business days. Weekends and United States federal holidays are excluded.

How do I track my order?

Tracking information is sent to the order email after shipment.

Can I change or cancel an order?

Contact us as soon as possible. We will try to help before shipment, but a change or cancellation is not guaranteed.

How do I request a return?

Contact us within 30 days after delivery. Eligible items must be unused, in original condition, and in original packaging, with the order number or proof of purchase.

When will I receive a refund?

After an eligible return is received and approved, the refund is issued to the original payment method within 10 business days. The bank or payment provider may need additional time to post it.

What if an item is damaged, missing, or incorrect?

Contact us with the order information and clear photographs. We will review the issue and provide the next step.

What payment methods can I use?

The payment methods currently available, if any, are shown at checkout. Shopify Payments is not currently activated, so this site does not promise acceptance of a specific card brand.

How do I contact MyTopicals?

MyTopicals
Email: Support@mytoppical.com
Phone: (629) 465-1031
Address: 2974 N 13th St, Kansas City, KS 66104, United States